Local Repair Support + Complimentary Spare Parts for Wholesalers

Client Case Study: Local Repair Support + Complimentary Spare Parts for Wholesalers

Client Profile: A regional medical device wholesaler in France serving multiple nursing homes, frequently facing after-sales repair challenges.

B***t, a wholesaler based in Lyon, France, reported frequent issues such as tire wear and loose brakes during wheelchair use, yet he lacked an in-house repair team. Baichen proposed a solution: including a batch of common spare parts (such as inner tubes and brake cables) with every order and providing remote repair instructional videos. We also connected him with a local wheelchair repair partner. Now, B***t can confidently tell his nursing home clients: "Spare parts come with the order, and local repair services are available."