After-sales Service-Ningbo Baichen Medical Devices Co., Ltd.

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After-sales Service

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  • Q1:

    Is technical training provided?

    A1:
    We provide free operation videos, or you can contact our after-sales staff directly for consultation.
  • Q2:

    How long is the warranty period?

    A2:
    6 years for the whole machine (excluding daily consumable parts).
  • Q3:

    What if there is damage during transportation?

    A3:
    We will bear the responsibility for the damage caused by transportation and resend you the damaged equipment.
  • Q4:

    How to purchase accessories?

    A4:
    If your wheelchair needs to have accessories replaced during the warranty period, we provide a dedicated accessories catalog and support individual ordering.
  • Q5:

    Do you provide free wheelchair inspections?

    A5:
    Yes, we can help you inspect the wheelchair remotely and solve any problems that arise.
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