FAQ-Ningbo Baichen Medical Devices Co., Ltd.

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Q1:
What international certifications does the product comply with?

A1:
ISO, CE, FDA, UKCA, RoHS, UL, TUV.
Q2:
The minimum quantity of products?

A2:
1 sets.
Q3:
What terrains are suitable for the product?

A3:
Best for paved roads/indoors, all-terrain models available (grass, gentle slopes).
Q4:
What is the maximum load-bearing capacity?

A4:
The maximum load-bearing capacity of the product is 140-160kg, depending on the wheelchair model you choose.
Q5:
What is the maximum speed?

A5:
For safety reasons, the wheelchair's speed is 0-6KM/H.
Q6:
Is the controller waterproof?

A6:
With IP6 protection level, it can withstand daily splashes, so you can use it with confidence.
Q7:
Can you provide samples?

A7:
Paid samples are supported and shipped within 7 working days.(If you order multiple units at a time we can provide free samples).
Q8:
Can it be checked in on an airplane?

A8:
Some models meet IATA air transport standards and provide disassembly instructions.
Q9:
Does the packaging meet export standards?

A9:
Use protective wooden box + 7-layer carton and foam pearl cotton, and provide complete customs declaration documents.
Q10:
Does it support delivery in batches?

A10:
Yes, the interval between batches shall not exceed 14 days, and the freight shall be calculated based on the actual split.

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